Customer Support

Vessel Brand is an emerging consumer product company in a rapidly growing industry. We are looking for a Customer Support Rep to service our e-commerce customers and provide administrative support to our sales team. The ideal candidate will thrive in a high volume, high energy environment, and will be a positive representative and advocate for our brand.

You can learn more about us at www.vesselbrand.com.

Responsibilities:

Respond to a high volume of customer inquiries via email, phone and chat.
Document all inquiries, requests, resolutions, and follow-up tasks.
Ensure customer satisfaction and provide professional customer support.
Represent our brand positively through all external communications.
Provide administrative support to our sales team as needed.
Learn order fulfillment process and provide backup support as needed.

This position will be part time to start but may grow into a full time role as the company continues to expand.

Job Requirements:

High school diploma, general education degree or equivalent.
Three (3) years or more of customer service experience is preferred.
Experience working with call support and inside sales is preferred.
Excellent interpersonal and communication skills.
Demonstrated ability to prioritize tasks and manage time efficiently.
Basic computer skills in various software and web-based applications
Ability to stay calm when customers are stressed or upset.

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Customer Support